Patients & Families
Care that is explained, structured and shared
How care works at Ciba — from your first assessment through to aftercare.
Your journey
Six clear stages, from first contact to continuing care
Every patient follows a defined pathway. Your plan is individual, but the structure is consistent.
- 01
Initial Contact
Reach us by phone or form. We listen and explain how to begin.
- 02
Assessment
A confidential assessment to understand your difficulties and goals.
- 03
Treatment Plan
A written plan agreed with you — goals, treatment and review points.
- 04
Treatment
Psychiatric, psychological and rehabilitative care delivered to the plan.
- 05
Rehabilitation
Rebuilding routine, skills and independence for daily life.
- 06
Continuing Care
Scheduled review and support that continues after discharge.
What to expect
How care feels in practice
Confidentiality first
Your information is handled to professional confidentiality standards. We explain who is involved in your care and why.
Clear explanations
Diagnoses, options, benefits, risks and alternatives are explained in language you can act on.
Consent and choice
You are a participant in every decision about your care.
Dignity and safety
Environment, staffing and practice are designed around dignity, privacy and safety.
Preparing for your first appointment
Practical arrival details — location, parking, documents to bring, admission checklist and visiting arrangements — to be supplied by Ciba.
Fees, payment and insurance
Fee schedule, accepted payment methods and insurance arrangements to be supplied.
Confidentiality & discretion
Confidential and discreet by design
Privacy is a clinical requirement at Ciba — respected from first contact through to continuing care.
Confidential Care
Your privacy is respected at every stage of care.
Private & Discreet
A safe environment designed to protect your dignity and personal information.
Individualised Care
Personalised treatment based on your needs and circumstances.
Professional & Secure
Care delivered within a structured and professional clinical environment.
Family support
Families are part of recovery
With consent, family involvement is structured rather than informal: psychoeducation, guidance on boundaries and communication, and scheduled reviews with the clinical team. Caregiver wellbeing matters clinically, and we address it openly as part of the care plan.
- Psychoeducation sessions for families and caregivers
- Structured family reviews with the clinical team, where consent is given
- Practical guidance on boundaries, communication and crisis planning
- Support in preparing the home environment for discharge
Addiction & recovery
The structured recovery pathway
For addiction care, the pathway has six defined stages, each with clinical goals and review points.
- 01
Assessment
Medical, psychological and social review, including risk and physical health.
- 02
Treatment planning
A written plan with defined goals, components, duration and review points.
- 03
Stabilisation
Medically supervised stabilisation in a safe environment.
- 04
Rehabilitation
Routine, skills, relationships, occupation and relapse prevention.
- 05
Family support
Psychoeducation, communication and support for families.
- 06
Continuing care
Ongoing review, relapse prevention and coordinated aftercare.
Aftercare
Continuing care after discharge
Discharge is a transition, not an ending. Every episode concludes with a written continuing-care plan agreed with you and, with consent, your family.
- Scheduled outpatient review appointments
- Relapse-prevention strategies and early-warning signs
- Ongoing psychological therapy where indicated
- Clear routes back into services if difficulties re-emerge
- Coordination with your referring doctor or local clinician
FAQs
Frequently asked questions
If your question is not answered here, our care coordination team can help.
Do I need a referral to be seen at Ciba?
Contact us directly to arrange an assessment. Referrals from doctors, therapists, schools and organisations are also welcome.
What happens at a first assessment?
A clinician takes a full history, reviews risk, explains the findings, and agrees next steps with you — which may include further assessment, treatment or admission.
Is my information confidential?
Yes. Information is handled to professional confidentiality standards. We seek your consent before sharing with family members or professionals, except where there is serious risk to safety.
Can my family be involved in my care?
With consent, yes. Family involvement is often an important part of recovery, and we provide structured psychoeducation and support.
How long does treatment take?
It depends on the difficulty, the pathway and your progress. Expected duration and review points are set out in your treatment plan and discussed from the outset.
What are your fees and do you accept health insurance?
Fee schedules and accepted payment or insurance arrangements will be confirmed by our care coordination team. [To be supplied: fees, payment methods and insurance arrangements]
Do you provide emergency or crisis care?
If you or someone else is in immediate danger, seek emergency medical help without delay. For urgent clinical concerns during our operating hours, contact our care coordination team. [To be supplied: emergency and out-of-hours arrangements]
Can I be seen remotely?
Yes, through our telepsychiatry service, where clinically appropriate. Suitability is confirmed before your appointment; some presentations require in-person assessment.
Take the next step, at your pace
Seeking help for yourself, a family member or a patient? Our team will guide you to the right service.